How do I return an item? How Do I Return An Item? Please choose carefully, we do not normally give refunds if you simply change your mind or make a wrong decision. Shipping charges will not be refunded. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised. Please contact customer service for more information, to arrange a refund, exchange or get a credit for an item. Australia 8 Pavilion Place Cardiff NSW 2285 Australia sales@explorercases.com.au Ph: 02 4014 9104 New Zealand 3 Tokomaru Place Richmond Nelson 7050 New Zealand Please Visit: www.explorercases.co.nz